Terms & Conditions

Welcome to Chat Gyaan Up (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website and AI education services. By using our services, you agree to these Terms. If you do not agree, please do not use the site or services.

1) Services & Accounts

  • We provide online courses, live classes, learning materials, and related tools focused on AI and digital skills.
  • You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account.
  • We may update, suspend, or discontinue features to improve reliability or security.

2) Eligibility & Acceptable Use

  • You must be at least 18 years old (or have verifiable parental consent if permitted by law) and able to form a binding contract.
  • Do not misuse the platform: no reverse engineering, unauthorized scraping, spamming, infringing content, or attempts to bypass security.
  • You agree to follow applicable laws and respect other learners and instructors.

3) Content & Intellectual Property

All learning materials, videos, texts, graphics, logos, and software are owned by Chat Gyaan Up or its licensors and are protected by applicable laws. Limited, non-transferable, non-exclusive access is granted solely for your personal learning during the access period. Copying, sharing, reselling, or public performance without prior written permission is prohibited.

4) User Content

You may submit assignments, comments, or feedback. You retain ownership of your content and grant us a worldwide, non-exclusive, royalty-free license to host, display, and use it to deliver and improve the services. Do not upload unlawful or infringing content.

5) Fees & Payments

  • Fees for courses, bundles, or subscriptions are shown at checkout or in your order confirmation.
  • Payments must be made through our authorized processors. Prices may change for future purchases; taxes and third-party charges may apply.
  • Access starts once payment is confirmed, unless a specific start date is stated.

6) Refund Policy

  • Cooling-off (7 days): Full refund if requested within 7 days of purchase and you have not completed more than 10% of the course content or attended a live class.
  • Partial attendance: If you request a refund before completing 25% of a course and before the second live class, we may issue a 50% refund.
  • No refunds after completing 25% of course content, after the second live class, or after downloadable materials have been fully accessed.
  • Subscriptions: Cancel anytime; access continues until the end of the current billing cycle. No pro-rated refunds for remaining days in the cycle.
  • Bundles / Promotions: Refunds apply to the bundle as a whole unless otherwise stated.
  • Defective access: If you experience a verified technical issue preventing course access and we cannot resolve it within a reasonable time, a full or partial refund may be offered at our discretion.
  • How to request: Email privacy@chatgyaanup.com with order ID, purchase date, and reason. Approved refunds are processed to the original payment method within 10–14 business days (processor timelines may vary).

Note: Past results or outcomes from our courses are not a guarantee of future performance. Learning impact varies by individual effort and context.

7) Disclaimers

Courses and materials are provided for educational purposes. We aim for accuracy, but content may not be error-free or universally applicable. The services are provided “as is” and “as available”.

8) Limitation of Liability

To the maximum extent permitted by law, Chat Gyaan Up is not liable for indirect, incidental, special, or consequential damages, loss of profits, data, or business opportunities arising from your use of the services. Our aggregate liability for claims relating to the services will not exceed the amount you paid to us for the service giving rise to the claim in the 3 months preceding the event.

9) Suspension & Termination

We may suspend or terminate access for violations of these Terms, suspected fraud, or misuse. You may stop using the services at any time; sections intended to survive (e.g., IP, payments due, disclaimers, liability limits) will continue to apply.

10) Privacy & Cookies

Your use of the services is also governed by our Privacy Policy, GDPR Policy (where applicable), and Cookies Policy.

11) Changes to These Terms

We may update these Terms to reflect legal, technical, or business changes. If changes are material, we will provide notice (for example, via the website). Continued use after the effective date constitutes acceptance.

12) Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Courts located in Delhi, India, will have exclusive jurisdiction over disputes, subject to any mandatory consumer-protection rules that apply.

13) Contact Us

Chat Gyaan Up
WZ 15 C, Arya Samaj Road
Delhi 110059, India
Phone: +91 11 2563 5519
Email: privacy@chatgyaanup.com

Last updated: August 2025