Privacy Policy

This Privacy Policy explains how Chat Gyaan Up (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website www.chatgyaanup.com and our educational services. We are committed to ensuring your privacy and complying with applicable laws, including GDPR where relevant.

1. Information We Collect

  • Personal details (name, email, phone number, job title) when you register or contact us.
  • Educational activity data such as course enrollments, progress, and feedback.
  • Technical data including IP address, browser type, device information, and cookies.

2. How We Use Your Data

  • To deliver and manage courses and services.
  • To respond to inquiries and provide customer support.
  • To improve our platform, analyze usage, and ensure security.
  • To send service updates or, with your consent, promotional content.

3. Legal Basis for Processing

We process personal data based on: (a) performance of a contract, (b) legal obligations, (c) legitimate interests in improving services, and (d) your consent where applicable (e.g., marketing communications).

4. Cookies

We use cookies to operate core functions, save preferences, and improve user experience. For more information, please see our Cookies Policy.

5. Data Sharing

We do not sell personal information. We may share data with trusted service providers (hosting, analytics, payment processing, email services) under strict confidentiality agreements. International transfers are safeguarded with standard contractual clauses where required.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described or as required by applicable law.

7. Your Rights

If you are located in the EEA/UK, you have the right to access, correct, delete, or restrict processing of your personal data, and to request portability. You can also withdraw consent for processing where consent was the basis.

To exercise rights, email us at privacy@chatgyaanup.com. We may verify your identity before fulfilling requests.

8. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, alteration, or loss.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us for removal.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or service improvements. The latest version will always be available on this page.

11. Contact Us

Chat Gyaan Up
WZ 15 C, Arya Samaj Road
Delhi 110059, India
Phone: +91 11 2563 5519
Email: privacy@chatgyaanup.com

Last updated: August 2025